Privacy Policy


Last Updated on 2006/01/17

Updated: Section "Information Retention". We have changed the duration for which credit card information is retained.

Swyrich Corporation, the parent company of PinsCentral.com, has created this privacy statement in order to demonstrate our strong commitment to protecting your privacy. This statement discloses how we collect and disseminate information.

Contact Information

PinsCentral welcomes your comments regarding this privacy statement; please contact us by one of the following means (Phone contact times are Mon-Thur, 9-4; Fri, 9-2; EST).

  • Toll Free: 800.563.8960 x221
  • Phone: 613-384-9986 x221
  • Fax: 613-384-0606
  • E-mail (Note: E-mail is a non-confidential means of communication)
  • Postal Mail, addressed to
    PinsCentral Privacy
    Swyrich Corporation
    830 Development Drive
    Kingston, ON, Canada, K7M 5V7

Information Collection

If you are a user of our site, but do not place an order or do not use our contact-us or order forms we

  • do not collect any personal information about you
  • do track Windows IIS Server Data/http data (such as IP address, browser type, referring web site address, domain name, access times, and which pages were accessed on the site)

This log data is collected in our server logs, so as to help diagnose problems with our Web server, to monitor certain aspects of web queries, analyze trends, and to administer our Web site. This collected information is not linked to any personal information that you may provide when contacting us, or ordering from us.

If you contact us via E-mail, we require as a minimum

  • your name
  • E-mail address
so that we may contact you; additional, opt-in, information may be given so as to describe your request.

If you place an order, we request your

  • name
  • telephone number
  • billing address
  • shipping address, if different from billing address
  • payment information
  • E-mail address (optional)
  • an opt-out selection for future E-mail newsletter distribution
so that we may process the order.

PinsCentral does not collect any demographic information.

Third Party Personally Identifiable Information

A visitor to our site may wish to use the "Email To A Friend" service that exists on some pages of the web site. The user must provide 'From' and 'To' E-mail addresses in order to use this feature. Those E-mail addresses are not collected by the site, and are not linked to any other data.

Information Usage

If you provide us personal information we use it to

  • clarify details of orders
  • send order confirmations
  • reply to your questions
  • deliver purchased product to you
  • charge you the cost of goods
  • deliver a newsletter and special offerings to you, if you opt-in

Note: Third Party intermediary services are used:

  • Agents:

    We use outside shipping companies to fulfill orders, and credit card processing companies to bill you for goods and services. These companies do not retain, share or use personally identifiable information for any other purposes.

  • Service Providers:
    We do not use third parties to provide services on our site.


We reserve the right to disclose your personal identifiable information when requested to do so by a governmental or regulatory agency, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, law, court order, or legal process.


Information Retention

Personal information is retained in a secure data base. The information is retained indefinitely except for credit card details. Credit card data are retained for 90 days.

Cookies that are placed on the customer's machine are retained for 100 days.

Information Control

You can control your personal information by sending PinsCentral a request via postal mail (as other means are less secure). If we validate that you are the owner of the data, the information may be updated, or deleted.

If you wish to opt-out of E-mail notifications, you can be removed from the mailing list at any time by sending us an E-mail request, or by using the opt-out link provided in the newsletter.

We will not sell, give, share, rent, or trade your personal information with any company that is not part of Swyrich Corporation, except as disclosed within this privacy statement. Within the Swyrich Corporation information is used for the limited purposes stated here-in. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customer's products or services, unless you opt-in to receive such notifications (such practice is currently not supported by PinsCentral).

Information Access

We provide you with the means to access the following:

  • status of your order by E-mail, fax, or phone
  • your personal information, as stated, and restricted, in Information Control sub-section, less the credit card details

You can request access to your information, less credit card details, by contacting our Custom Service Representative.

Employees of Swyrich Corporation do not have access to your personal information, except at the time of order processing, or by the Data Base Adminstrator via secure password access. Admin access would be necessary to address data base maintenance issues, only.

Information Security

We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a global secure server, with limited access, that is located in controlled facilities. When personal information is transmitted, such as a credit card number, we protect it through the use of 128 bit SSL encryption.

Information Protection for Children

PinsCentral is a general audience site, and is not directed at children. We do not knowingly collect any personal information from children. We rate the site as child-safe.

Cookies When you visit the site, a cookie is placed on your PC, if the customer's browser accepts cookies. If the visitor is returning to the site, then the cookie is read from the visitor's PC. The cookie is used to
  • track the progression of the visitor's order
  • track an affiliate number

The cookie is retained for a period as described in Information Retention sub-section. If you disable cookies, you will still be able to view the content of the web site, and order.

Cookies are not linked to your personal information.

No Web Beacons, or similar devices, are used on the site.

External Links

The PinsCentral site contains links to external web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Trade Marks

Any trademark referenced on this site is the property of the trademark owner.

Certification

PinsCentral is certified by, subscribes to, and or follows the recommendations or ratings of the following organizations:

Enforcement

If you have questions regarding this statement, you should first contact Swyrich Corporation by E-mail, phone, fax, and or postal mail; please allow 2 business days for an acknowledgement reply to your inquiry. If you do not receive acknowledgement of your inquiry, or your inquiry has not been satisfactorily addressed not later then 30 days after it was made, you may log a complaint with one of the following:

Swyrich Corporation enforces this privacy statement within the coporation.

Change Control

If we decide to change our policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.



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